General Refund Terms
Encompass Services Solutions aims to provide reliable and professional services. Refunds are granted only in specific circumstances and upon full evaluation of the request.

Eligibility for Refunds
A refund may be issued when:
• A service was not delivered as agreed
• A duplicate payment occurred
• A cancellation request is submitted before any work or consultation has started

Refunds will not be provided for changes in preference, incomplete work caused by client delays, or dissatisfaction arising from a lack of required information or cooperation.

Request Process
Refund requests must be submitted in writing using the official contact channels listed on our website. Each request will be reviewed and a decision will be communicated within a reasonable timeframe. Approved refunds will be processed using the original payment method.

Non Refundable Items
Custom projects, completed consultancy sessions, digital deliverables, and service phases already executed are considered non refundable.